Words and answers
Words you will see
- Connected clinic
- A clinic whose chart for you is linked to your account. You see records only from connected clinics.
- Member ID
- The number on your insurance card. Your clinic has it in your chart, so it can be used to find and connect your profile.
- Released
- A result your clinic has finished and made available to you. Results show in Records once released.
- Normal range
- The range of values the lab considers normal for a test. Values outside it are marked High or Low.
- Active / Ended
- On a prescription, Active means you're within the dates to take it; Ended means the course is over.
- Pending / Confirmed
- A booked visit is Pending until the clinic confirms it, then Confirmed.
- Balance due
- The part of an invoice that hasn't been paid yet.
Answers
I connected my clinic but don't see any records.
Records appear once the clinic releases them. Pull down on Records to refresh. If a visit was a while ago and nothing shows, ask the clinic to check your chart.
Use Member ID says No profiles found.
The number must match your clinic's copy exactly. Check it against your card, or ask the clinic to show you the QR code for your profile.
Can I see records from more than one clinic?
Yes. Connect each clinic; all their records show together in Records, and you can tell them apart by the clinic name on each one.
How do I cancel a visit?
Open Visits, tap the visit, then tap Cancel visit. See Your appointments.
I forgot my password.
On Sign in, tap Forgot password? and type your email. Follow the link in the email to set a new one.